Troubleshooting CAMEO 3: Firmware Problems

Have you ever heard the old adage, “When all else fails, read the directions.” If you follow the CAMEO 3 setup instructions I can almost guarantee smooth sailing ahead.

Silhouette America’s robust troubleshooting FAQ section on their website, which is available for reference any time, day or night!

Firmware

First off, make sure that your Silhouette CAMEO® 3 has the latest firmware installed.

DON’T ASSUME THAT SINCE IT’S A NEW MACHINE IT AUTOMATICALLY HAS THE LATEST FIRMWARE.

I can’t stress this enough. Update the Firmware before going any further in the setup process. To do this, go to https://www.silhouetteamerica.com/firmware, and download the file for the CAMEO 3 that is compatible with your operating system. See below for a picture of the Firmware Update page.

Just by updating your Firmware, you’ll be mitigating 99% of any possible problems.

CAMEO 3 Firmware Bricked

If you tried to update your firmware and the process was interrupted (your computer restarted, froze, etc.) you may have experienced a bad firmware update. If you’re in that boat, never fear, it’s fixable! Check out the steps listed on the Silhouette America FAQ regarding CAMEO 3 Firmware Bricked. Once your Firmware is updated, ensure your software is also up-to-date to prevent any further issues.

Instructions:

If Use PC

1. Save the ZIP file to your computer
2. Unzip the file
3. Open the unzipped folder and RUN the "Silhouette Firmware Update" program
4. Follow the on-screen instructions

If Use Mac

1. Save the DMG file to your computer
2. Run the DMG file to launch the "Silhouette Firmware Update" program
3. Follow the on-screen instructions

How to Update Software

Inquiry Silhouette Cameo
Whatsapp: +60127252134
Email: sales@silhouettecentre.com